Return & Exchange Policy
Effective Date: 04 – Aug – 2025
At Robinhood Luxury, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and exchange policy carefully before initiating a return.
🔁 Eligibility for Returns
We accept returns on most items within 14 days of delivery. To be eligible:
Items must be unused, unworn, and unwashed
Tags and original packaging must be intact
Item must be in resellable condition
Non-returnable items include:
Final sale products
Undergarments or swimwear (for hygiene reasons)
Gift cards
🔄 Exchanges
Need a different size or color?
We offer free exchanges for eligible items. If your requested item is unavailable, we will issue store credit or process a return per your preference.
💰 Refunds
Once your return is received and inspected, you’ll receive an email confirmation. If approved:
Refunds are issued to the original payment method
It may take 5–10 business days to reflect in your account depending on your bank
Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
🚚 Return Shipping
Customers are responsible for return shipping costs unless the product is damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance. Robinhood Luxury is not liable for lost or stolen return packages.
📝 How to Start a Return
To initiate a return or exchange, please follow these steps:
Email us at support@robinhoodluxury.com with your order number and reason for return.
Wait for return approval and instructions.
Ship your item back to the address provided in our response.
Please do not send returns without authorization, as they may not be accepted.
❗ Important Notes
Items returned after 14 days may be eligible for store credit only, at our discretion.
Returns not meeting the criteria may be denied or returned to the sender.
Discounted items are eligible for exchange or store credit only.
📬 Questions?
If you have any concerns about your order or our policy, our support team is here to assist you.
📧 Email: support@robinhoodluxury.com
📞 Phone: 1-650-751-1009